Announcement: Model9 is now a BMC Software company.


Privacy Policy

Model9 Ltd. (“Model9”, “We”, “Us”) respects your concern over the collection and use of your personal information, online and offline. As such, your privacy is important to us. Our Privacy Policy listed here covers how we collect, use, disclose, transfer, and store your information. The Privacy Policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Scope of Privacy Policy

This Privacy Policy applies to and all Model9-owned domains, services, applications, products and business processes. The single exception is a privacy policy or statement specific to a particular Model9 program, product, or service may supersede or supplement this Privacy Policy.

Model9 websites may provide links to third-party applications, products, services, or websites for your convenience and information. If you access those links, you will leave the Model9 website. Model9 does not control these third-party sites or their privacy, which may differ from Model9’s practices. The Model9 Privacy Policy does not cover the personal data you choose to provide to or that is collected by these third parties. You are encouraged to review the privacy of any site you interact with before you allow them to collect and use your personal information.

Model9 may also provide social media features, such as the Facebook or Linkedin buttons that enable you to share information with your social networks and interact with Model9 on various social media websites. Your use of these features may result in the collection or sharing of information about you depending on each specific social media website. This may include your IP address, which page you are visiting on our site, and a cookie to enable the Feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it. Again, you are encouraged to review the privacy policies and settings on these social media sites you access to make sure you understand the information collected, used and shared on these sites.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Model9 or a Model9 affiliated company. Model9 and its affiliates may share this personal information with each other and use this personal information consistent with this Privacy Policy.

The reason Model9 collects, exports, and uses personal information is to better serve you and personalize your experience and interaction with Model9. This collection and dissemination of personal information is done consistent with this Privacy Policy. Model9 may also combine your personal information with other information to provide and improve our products, services, and content.

Model9 may collect personal information from you to complete various transactions, such as:

Information requests, including content and software downloads
Marketing or support subscriptions
Profile creation and user verification
Product or services orders, activations, and registrations
Customer support requests

Survey participation
Trade show/conference/event promotions
Job applications
Newsgroups, bulletin boards or forums.

What personal information we collect

The types of personal information you provide us may include:

  • Contact information, such as:
    • Name
    • Company
    • Title
    • Address
    • Telephone number
    • Email address
    • Financial information (collected offline for the purpose of conducting business), such as:
      • Banking/financial account information
      • Billing information
      • Business tax identification
      • Payment Information
  • Job application data (collected offline for the purpose of reviewing job applications), such as:
    • Government issued identification number
    • Date of birth
    • Salary and salary history
    • Address history
    • Educational background
    • Employment background
    • Job interests
  • Other unique information, such as:
    • User identifiers and passwords
    • Product and service preferences
    • Contact preferences
    • Other personal information you provide us through our contact forms or through email

In some cases, Model9 may be provided with your business contact data by a designated entity within your business or enterprise, for example a member of your IT department may provide Model9 your contact information as a reference. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.

Registered Partners of Model9 may submit the personal information of third parties, including name, email and company information when they register a commercial opportunity with us. Model9 stores this information for the sole purpose of conducting business. This third party may contact us using the information below to request that we remove this information from our databases.

Model9 also collects information from publically or commercially available sources, such as your:

  • Name
  • Company or place of employment
  • Job history
  • Address
  • Email address
  • Preferences
  • Interests
  • Demographic/profile information.

The information Model9 collects from these public or commercial sources may be used along with the information Model9 collects when you visit Model9’s websites. One example would be tying your name and company to the information contained in a professional network to better understand your background and interests.

How we use your personal information

The personal information Model9 collects to understand your interests and requests help Model9 deliver a consistent and personalized user experience. For example, Model9 may use your information to:

  • Assess the needs of your business to determine suitable products
  • Provide you with access or our product documentation and other content
  • Assist you in completing a transaction or order and account administration
  • Communicate with you about products and services
  • Provide and improve service and support
  • Provide product updates or warranty information
  • Update you on new services and benefits
  • Provide promotional offers
  • Select content to be communicated to you
  • Personalize Model9 websites
  • Measure performance of marketing initiatives, advertisements, and websites
  • Contact you regarding Model9 products or services

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.

If you wish to subscribe to our newsletter(s) or other promotional emails, we will use your name and email address to send these to you. You may choose to stop receiving our newsletter(s) or marketing emails by following the unsubscribe instructions included in these emails or you can contact us using the information below.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Model9, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Model9’s products, services, and customer communications.

How we share your personal information

Model9 shares your personal information in the following ways:

  • Model9 may make certain personal information available to partners that work with Model9 to provide products and services, or that help Model9 market to customers. Personal information will only be shared by Model9 to provide or improve our products, services or help our partners service you.
  • Model9 retains service providers and suppliers to deliver services and solutions and to assist Model9 with marketing, sales, and communication initiatives. These providers and suppliers include marketing companies, email service providers, automated data processors, lead generators, and shipping agents. Suppliers and service providers are required by contract to keep confidential and secure the information received on behalf of Model9 and may not use it for any purpose other than to carry out the services they are performing for Model9.
  • Model9 participates at trade shows, conferences and events and may share with other participants of these shows, conferences and events personal information collected at these shows, conferences, and events consistent with the privacy policy of these trade shows, conferences and events.

In addition, Model9 will share your personal information to:

  • Respond to duly authorized information requests of police and governmental authorities
  • Comply with law, regulation, subpoena, or court order
  • Investigate and help prevent security threats, fraud or other malicious activity
  • Enforce/protect the rights and proprieties of Model9 or its subsidiaries
  • Protect the rights or personal safety of Model9, our employees, and third parties
  • Should Model9 decide to sell, buy, merge or otherwise reorganize businesses for strategic or other business reasons, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of personal information from sellers. Model9’s practice is to seek appropriate protection for information in these types of transactions. Model9 will attempt to notify you by email and/or a prominent notice on the Model9 website of any change in ownership and the choices you may have regarding your personal information

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
Except as described in this Privacy Policy, your personal information will not be shared with other third parties for their marketing purposes. Model9 will not sell, rent or lease your personal information to others.

Children’s Privacy

We do not knowingly collect personal information from children under 18. If we learn that we have collected the personal information of a child less than 18 years old, we will take steps to delete the information as soon as possible.

Collection and Use of Non-Personal Information

We also collect non-personal information. This can be data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information on how Model9’s product is used so that we can better understand customer behavior and improve our products, services, such as:
    • Occupation
    • Language
    • Postal code
    • Area code
    • Unique device identifier
    • Location
    • Time zone where you are
  • We also may collect information regarding customer activities on the Model9 website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of the Model9 website, products, and services are of most interest and does not include the disclosure of personal information. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Log Files

On our web site we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve marketing functionality.

Tracking technologies

Technologies such as: cookies, pixels, tags and scripts are used by Model9 and our partners (e.g. marketing partners or analytics or service providers). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Behavioral targeting/Re-targeting

We partner with third parties to either display advertising on our Web site or to manage our advertising on other sites or in communications with our site visitors. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you communications based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by contacting us using the information listed below. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Protection of Personal Information

Model9 takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting us using the information below. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Model9 is not required to retain it by law or for legitimate business purposes. We will respond to your request within 30 days. We may decline to process requests where the data is required to be retained by law, required for legitimate business purposes, or jeopardizes the privacy of others.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to Model9 employees and strictly enforce privacy safeguards within the company.

Privacy Policy Updates

Model9 may update its Privacy Policy from time to time to reflect changes to our information practices. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy, prior to the change taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

We value your opinions. If you have any general or specific questions or comments for Model9, please contact us at:

Model9 Ltd.

23 Shoken St. Tel Aviv, 6653201, Israel

[email protected]

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